Return & Exchange Policy

ZARELLA Jewels Return & Exchange Policy

Customer Satisfaction Guarantee

At ZARELLA, we want you to love your jewelry. If you're not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your peace of mind.

πŸ›οΈ Return & Exchange Window

  • Standard Items: You have 14 days from the date of delivery to request a return or exchange.
  • Sale or Promotional Items: Returns or exchanges are not accepted unless the item is faulty.

βœ… Eligibility Criteria

To qualify for a return or exchange, items must:

  • Be in unused, unworn condition
  • Include all original packaging, such as boxes, dust bags, authenticity cards, and certificates.
  • Have all tags and labels intact.
  • Be accompanied by the original purchase receipt.

πŸ”„ Exchange Process

  • Equal or Higher Value: You may exchange your item for another of equal or higher value. If the new item is of higher value, the difference must be paid.
  • Same Condition: The exchanged item must meet the same eligibility criteria as the original.

πŸ’Έ Refund Process

  • Method: Refunds will be processed to the original payment method.
  • Processing Time: Please allow 7–14 business days for the refund to reflect in your account, depending on your bank's processing times.
  • Non-Refundable Items: Defective items. Items showing signs of wear or alteration. Gift cards or vouchers.

πŸ“¦ Return Shipping

  • Domestic Returns: We offer free return shipping within the UAE for eligible returns.Β 
  • International Returns: Customers outside the UAE are responsible for return shipping costs.

πŸ“ž How to Initiate a Return or Exchange

  • Contact Us: Reach out to our customer service team via Whatsapp +971561269443 or email us @zarellajewels@gmail.com with your order number and reason for return or exchange.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.
  • Ship the Item: Pack the item securely with all original packaging and documentation and let us know when it’s ready for collection.Β 
  • Confirmation: Once we receive and inspect the item, we'll confirm the return or exchange and process accordingly.